100% Satisfaction guarantee

            If you are not satisfied with your order. We are happy to accept returns or exchange most items for a full refund of the original price paid, less shipping fees.

All what to do is give us a call for prior authorization on regular items.

All returns must include a copy of the original invoice. All returned merchandise must be sent in its original container/bag, and in a completely unaltered state. 

          ZOZO Beads is not responsible for shipping on returned or exchange items. In the event that you return a large quantity of items for which you have received quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept.

Please note that we DO NOT accept returns on the following items:

• Special orders
• Products that were originally purchased on clearance
• Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been un spooled
• Sold by the foot items in lengths under three feet
•  

Additional Information for your protection

Please send your return items in a rigid cardboard box or bubble-padded envelope. We recommend, but do not require that you insure your package as we are not responsible for product returns that arrive to us damaged, and will not credit you for these items.

Please send your returns to:

ZOZO Beads

6082 Quinpool Rd.,

Halifax,NS

B3L1A1

Canada

When Will My Order Ship?